UOB NPS Survey - PFS Online Account Opening

Share your views about your UOB experience with us in just three minutes.

Survey code:
NRIC/Passport (Last 4 characters)

123A

Question 1 of 6

Based on your recent experience when opening an account online with us, how likely is it that you would recommend UOB to your family or friends?

(0 = Not at all likely, 10 = Extremely likely)

Question 2 of 6

What are the reason(s) for your rating? (Please select all that apply)

Too little account information available

Information and instructions are complicated and unclear

I was unable to apply using MyInfo

I was unable to apply using Bank username and password

I was unable to apply using Card and pin

Webpage loading speed is slow

It took too long to open an account online

I was unable to use the account immediately

I did not receive the promotional gift within the promised timeframe

Others:

Please Specify.

Please elaborate on your selections

Account information is good for me to make a decision. I will prefer to have more information.

Account Information is simple for me to make a decision. I will prefer it to be more direct.

I have many choices (MyInfo / Bank username and password/ Card and Pin) to identify myself to retrieve my personal Information for application. I will prefer to fill up fewer fields on the application form.

Webpage loading speed is relatively acceptable. I will prefer it to load faster.

I was able to use the account after some time. I prefer to be able to use it immediately after approval.

I received the promotional gift within the promised timeframe. I will prefer to receive the promotional gift faster.

Others:

Please Specify.

Please elaborate on your selections

Account information is sufficient and readily available

Information and instructions are simple and clear

Able to use MyInfo to apply is convenient for me

Able to use Bank username and password to apply is convenient for me

Able to use Card and Pin to apply is convenient for me

Webpage loading speed is fast

It was fast to open an account online

I was able to use the account immediately

I received the promotional gift within the promised timeframe

Others:

Please Specify.

Please elaborate on your selections

Question 3 of 6

Please select the reason(s) for applying the account online (Please select all that apply)

Simple and attractive product

Superior products and services

Strong security & anti-fraud

Free services

Competitive fees & interest rates

Better choice to earn promos

Others: (please specify)

Please Specify.

Question 4 of 6

Opening an account online was easy.

(1: Strongly Disagree; 5: Strongly Agree)

Question 5 of 6

Considering all your experiences when opening an account online with us, how would you rate your overall satisfaction with UOB?

(0 = Very dissatisfied, 10 = Very satisfied)

Question 6 of 6

Please share with us what you like about your recent experience or areas in which we can do better.

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