Question 1 of 7

Based on your recent experience when contacting our Contact Centre, how likely is it that you would recommend UOB to your family or friends?

(0 = Not at all likely, 10 = Extremely likely)

Question 2 of 7

What are the reasons for your rating?

(Please select all that apply)

Question 3 of 7

Considering all your experiences when contacting our Contact Centre, how would you rate your overall satisfaction with UOB?

(0 = Very dissatisfied, 10 = Very satisfied)

Question 4 of 7

How satisfied were you with the Customer Service Officer who assisted you?

(0 = Very dissatisfied, 10 = Very satisfied)

Question 5 of 7

Did the Customer Service Officer address your queries within the same chat?

Question 6 of 7

Was it easy for you to find information and perform transactions using the UOB Chat Services Menu?

Question 7 of 7

Please share with us what you like about your recent experience or areas in which we can do better.