Question 1 of 6
Based on your recent visit to UOB Personal Internet Banking platform, how likely are you to recommend UOB to your family or friends? (0 = Not at all likely, 10 = Extremely likely)
Question 2 of 6
What is the reason for your rating? (Please do not enter any confidential information in your comments such as an account number, PIN, password, etc)
Question 3 of 6
Which reason(s) best describe why you visited UOB Personal Internet Banking platform? (Please select all that apply)
Question 4 of 6
Considering your experience from the visit to UOB Personal Internet Banking platform, how would you rate your overall satisfaction with UOB? (0 = Very dissatisfied, 10 = Very satisfied)
Question 5 of 6
To what extend do you agree with the following statements regarding UOB Personal Internet Banking platform?
5.1 It was easy to use (0 = Totally disagree, 10 = Totally agree)
5.2 It was safe and secure (0 = Totally disagree, 10 = Totally agree)
5.3 It was fast and intuitive (0 = Totally disagree, 10 = Totally agree)
5.4 It was visually appealing (0 = Totally disagree, 10 = Totally agree)
5.5 It had a wide range of services (0 = Totally disagree, 10 = Totally agree)
5.6 I was able to complete my desired actions (0 = Totally disagree, 10 = Totally agree)
Question 6 of 6
Did you encounter any problems with UOB Personal Internet Banking platform during your recent visit?
6a Please describe the problem(s) which you have encountered with UOB Personal Internet Banking platform.
6b How satisfied were you with the way UOB handled or resolved the problem(s)?
(0 = very dissatisfied, 10 = very satisfied)
